Terms and Conditions and important notices From Beautiful You Holidays LLC This document sets out the contractual terms and conditions in relation to the services provided to you by Beautiful You Holidays Pty Limited ("Beautiful You Holidays" or "Us")
By making any enquiry or booking with Beautiful You Holidays, you ("You" or "I") agree to be bound by these terms and conditions.
Beautiful You Holidays strongly urges you to read the Disclaimer of Responsibility below and if you do not understand it, to seek your own independent legal advice.
If any information provided by or on behalf of Beautiful You Holidays is inconsistent with these terms and conditions, then you agree that these terms and conditions prevail to the extent of any inconsistency.
What services will Beautiful You Holidays provide?
Beautiful You Holidays Pty Limited (Beautiful You Holidays) is registered in the US, Canada, Australia and Malaysia who:
- books hotels (herein referred to as the "Hotel Booking Services"); and
- books elective plastic surgery, dentistry and optical procedures (herein referred to as the "Elective Surgery Booking Services").
Incidental goods and services may be provided or booked on your behalf in connection with Hotel Booking Services and Elective Surgery Booking Services.
For the purpose of these terms all elective surgery, dentistry and optical procedures will be referred to as "Elective Surgery Procedures" and all bookings made for accommodation on your behalf at hotels are referred to as "Hotel Services".
Important term: Other than making information from third parties available to you, introducing you to third party providers of goods and services, and booking, Beautiful You Holidays is not itself providing you with any goods or services in the capacity of a principal, agent or sub-contractor.
Important term: Third party principals (who are not agents of or not sub-contractors to Beautiful You Holidays) provide all goods and services to you (including travel, activities, meals, consultations, operations and procedures) that may have been booked by Beautiful You Holidays on your behalf.
Whilst Beautiful You Holidays use will its best endeavours to exercise every reasonable care in the selection of the third parties to whom you are introduced and whom may provide the goods and services to you, Beautiful You Holidays shall not be liable to you in any way whatsoever for any damage, loss or injuries which you may suffer arising from or in relation to the goods or services provided by these third parties to you . It is important to note, therefore that:
(a) Beautiful You Holidays role is to merely introduce supplier of those goods and services to you and Beautiful You Holidays does not make any express or implied representation or warranty that any goods or services supplied by third parties to you will be fit for your required purpose or supplied by them with reasonable care and skill; and
(b) the goods and services to be provided by third parties are subject to the terms and conditions and limitations of liability as may be separately imposed by the third parties (namely, the hospitals, clinics, hotels and other providers of goods and services to you) (some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage).
What is the procedure before and after I arrive?
At the time of payment for your accommodation, Beautiful You Holidays will book all hospital, clinic appointments (as the case may be) and hotel accommodation and transfers.
How to choose a surgeon:
Do not choose a surgeon purely on price. There are other factors which may mean that you are better suited to some surgeons than others. Every surgeon has their own communication style, working style, and you must be comfortable with this.
To get more information on each surgeon, please read this:
During your travel time, you will be assisted by a representative from Beautiful You Holidays' associate company, who will provide the pick up and transfer at the airport at a prearranged time.
On the day following your arrival (or as informed by your Customer Service Manager), you will have an appointment with the nominated Surgeon for a pre-operative consultation (Surgeon Consultation).
Please note our arrivals policy:
If you arrive to your hotel later than 8pm (this is an approximate flight arrival time of 5pm), then the Welcome Briefing with your Beautiful You holidays Customer Service manager and your Surgeon Consultation will be the next day, the morning after your arrival.
On the day agreed with the Surgeon, and provided that the Surgeon and you agree to proceed with the Elective Surgery Procedures, you will be admitted to the Hospital for the purpose of undergoing the Elective Surgery Procedure. If your procedure is done in the day clinic, you will be assisted back to your hotel by Beautiful You Holidays driver and representative in the late afternoon.
Following the Elective Surgery Procedure, you will remain in the Hospital for an observation period and post operative consultations as required by the Surgeon.
At an appropriate time (as determined by the Surgeon), you will be discharged from the Hospital and return to your hotel. The Surgeon will recommend a period of time that you should remain for recuperation.
For the payment procedure, please read on.
Beautiful You Holidays will use their best endeavours to ensure that the representative from Beautiful You Holidays associate company in Malaysia is contactable 24 hours a day during the time you are staying with Beautiful You Holidays. If you would like to add, change or cancel any bookings or treatments, please give at least 48 hours notice to the representative.
This process described above may vary from patient to patient.
We strongly recommend the following high-needs patients to pre-order and purchase our “Extra Care” package to ensure good health and recovery:
- Patients over 60 years
- Patients having more than 2 procedures
What is the purpose of the Surgeon Consultation?
The Surgeon Consultation serves a number of purposes. These include the following.
1 The Surgeon Consultation will help the Surgeon determine the appropriateness (from a medical perspective) of each Elective Surgery Procedure you wish to undergo.
2 The Surgeon will take the opportunity to explain the surgery and the procedure. The Surgeon will also inform you of any form or consent which the hospital may require from you or to be signed by you.
3 To give you the opportunity to meet the Surgeon and ask any questions you may have.
4 To give you the opportunity to decide and confirm whether to go through with the Elective Surgery Procedure.
5 In addition, the Surgeon will determine if any additional procedures are required that will add to the cost as set out in the Pre-Consultation Price Estimate.
Both you and the Surgeon are under no obligation to proceed with an Elective Surgery Procedure at any time.
How will Beautiful You Holidays advise me of the price for Elective Surgery Procedures I request?
The price for Elective Surgery Procedures is determined in two stages.
- Stage 1: Based on the information provided by you to Beautiful You Holidays, Beautiful You Holidays will make enquiries with third parties for the purpose of giving you an estimate of the price for Hotel Services and Elective Surgery Procedures. This estimate is herein referred to as the "Pre-Consultation Price Estimate" (the price for Hotel Services and Elective Surgery Procedures will be separately itemised).
- Stage 2: Following your arrival, you will be required to attend the Surgeon Consultation. Following the Surgeon Consultation, the final price for Elective Surgery Procedures will be determined (the "Final Price Amount").
When the Final Price Amount is decided and agreed by you, you will pay the amount directly to the hospital in accordance with the terms of payment of the hospital - before surgery.
What goods and services are included in the Pre-Consultation Price Estimate?
The Pre-Consultation Price Estimate will include each of the services specified below:
(a) Hotel Services: The estimated price for Hotel Services, which may include (subject to your required package) the following:
- Accommodation at a specified hotel;
- Transfer from the airport to your hotel and return to the airport;
- Transfers from your hotel to the hospital and return to the hotel for the initial consultation, the elective procedure and at least two further visits to the hospital for post operative attention; and
- Meals (if you elect for meals to be included in your package).
(b) Elective Surgery Service: The estimated price of each Elective Surgery Procedure and the related On Cost (as defined below) for that particular procedure.
Important note: You acknowledge and accept that the estimated price of each Elective Surgery Procedure is only an estimate and is subject to changes or variations after the Surgeon Consultation.
Unless otherwise specified in your Pre-Consultation Price Estimate, the "On Costs" for each Elective Surgery Procedure includes:
- One Surgeon Consultation;
- The services of the Surgeon for the purpose of carrying out the selected a Elective Surgery Procedure(s);
- The services of a specialist anaesthesiologist (if required);
- Post operative accommodation at the private clinic/hospital for the specified period of time for the required procedure;
- all theatre charges for carrying out the required procedure;
- general medication required immediately following post operation,
- post-operative consultation prior to your departure
It is not possible to determine the exact price of Elective Surgery Procedures without first having the Surgeon Consultation (as discussed above).
What goods and services are excluded in the Pre-Consultation Price Estimate and the Final Price Quote?
The following goods and services are excluded from the Pre-Consultation Price Estimate and the Final Price Amount.
(a) Any additional medical expenses that might be incurred following any Elective Surgery Procedure as a result of unforeseen complications or as may be included in the Final Price Amount.
Medical expenses outside the package include:
- Any medications or nursing care for your personal pre-existing health condition
- Any additional medications after your 5-7 days supply of painkillers, sleeping tablets after your discharge
- Any additional nights stay in hospital out of your given package prices
(b) Travel insurance and / or any medical insurance (see discussion below).
(c) Any procedure for which an estimate is not given in respect of in Pre-Consultation Price Estimate and the Final Price Quote.
(d) Tours or outings.
(e) Any time spent at a hotel in excess of the departure date specified in the Pre-Consultation Price Estimate and the Final Price Amount.
(f) Additional expenses not specified in the Pre-Consultation Price Estimate and the Final Price Amount.
(g) Meals (unless they are specified in the Pre-Consultation Price Estimate and the Final Price Amount as being included in the price).
(h) Air tickets (or other transport)
(i) Airport or departure taxes, road tolls, laundry, beverages, gratuities or tips.
(j) Additional costs incurred by weather or failure of transport services or other circumstances beyond the control of Beautiful You Holidays.
How long is the Pre-Consultation Price Estimate valid for ?
The Pre-Consultation Price Estimate is valid for 21 days from the date on which it is given to you, or an earlier date if advised by Beautiful You Holidays.
Can the final price vary from the price in the Pre-Consultation Price ?
Yes. For example,
- Pre-Consultation Price Estimates are expressed in a specified currency and reflect anticipated exchange rates unless otherwise indicated.
- As discussed above, the Elective Surgery Procedures may vary following the Surgeon Consultation.
- As discussed above, the Elective Surgery Procedures may vary following the Surgeon Consultation.
- All credit card payments are subject to exchange rate fluctuations, determined by your issuing bank.
What are the terms of payment?
If you wish to use the Hotel Booking Service and Elective Surgery Booking Service, the following procedure applies.
1 Confirmation of Pre-Consultation Price Estimate: Beautiful You Holidays will confirm that the Pre-Consultation Price Estimate is correct, that prices for Hotel Services and Elective Surgery Procedures have not varied and that your requested dates remain available.
2 Pay for Hotel Services and any flights: After Beautiful You Holidays gives you confirmation of the Pre-Consultation Price Estimate and confirms availability of requested dates, then you can book the Hotel Services and Elective Surgery Procedures as set out in the confirmed Pre-Consultation Price Estimate by paying for a sum as may be specified by Beautiful You Holidays [the hotel accommodation and any flights] (the Deposit) (see the "Important Term" below regarding the non-refundable conditions attaching to the Deposit).
3 Pay for Elective Surgery Services: After the consultation, when costs have been confirmed by the surgeon and agreed by you, you will pay for the surgery procedures direct to the hospital. You shall pay the hospital directly for your Elective Surgery Procedure, your stay at the hospital and all another costs in relation thereto in accordance with the terms of payment of the hospital
Important term: You acknowledge and agree that the Deposit is non-refundable to you in any circumstances.
What happens if after the Surgeon Consultation, I decide not to proceed with any surgery or the Surgeon refuses to perform a particular procedure?
If, following the Surgeon Consultation, the Surgeon or yourself elects not to proceed with the Elective Surgery Procedure, none of that amount paid for the Hotel Services will be refundable to you.
Important term: When booking the holiday and procedure, it is important that you understand that the price and dates specified for consultation, procedures and recovery time are set out in the Pre-Consultation Price Estimate. You acknowledge and agree that Beautiful You Holidays is not responsible for organising any travel. Accordingly, you are responsible for ensuring that you are able to arrive and depart on the dates specified in the Pre-Consultation Price Estimate.
What happens if I wish to vary my booking
Following the payment of your accommodation, you may amend your dates of travel, subject to any surcharge or fee imposed by the hotel in respect thereof.
The first change of dates will be free, after this change, $100 Aust fee per date change will apply.
Please Note: Please book your accommodation carefully: don’t choose accommodation purely on your budget, instead, consider the amount of time you will be in the hotel and the level of comfort that you would like to have while recovering after surgery. Most people appreciate more comfort and luxury after their surgery.
Do I need a passport or visa ?
Beautiful You Holidays is not a travel agent and does not provide advice in relation to visa or passport requirements.
It is your responsibility to make sure all required travel documents are valid and correct.
Do I need to take out my own travel and medical insurance?
Yes. Beautiful You Holidays does not include any insurance in the cost of the Hotel Services or Elective Surgery Procedures.
Accordingly, Beautiful You Holidays strongly recommends that you take out travel insurance, so that you will be comprehensively insured for your travel. Subject to your requirements, Beautiful You Holidays recommends that you take out travel insurance that covers you against cancellation fees and loss of deposits, emergency medical, overseas medical and hospital expenses, thief, luggage delay, travel delay, personal liability and car rental excess
Certain travel insurance may not cover you for costs incurred as a result of elective surgery or medical malpractice in connection with elective surgery. Beautiful You Holidays recommends that you consider obtaining specialist insurance for this purpose.
Beautiful You Holidays strongly recommends that you disclose all relevant matters to your insurer (including the fact that you may be undertaking elective surgery as part of your travel).
Important term: You acknowledge that Beautiful You Holidays has not offered you any insurance or advice in relation to a particular insurance product. You have reviewed the terms of your insurance policy (if any) and are satisfied that it provides you with the level of insurance you consider that you require.
Beautiful You Holidays Guarantee
Risks are inherently associated with any surgery, any surgeon, anywhere in the world.
It is important to read and understand the risks associated with surgery:
If you do not wish to agree and be responsible for these risks outlined, we strongly recommend that you do not have surgery.
If, in the case that a problem does arise as a result of the surgery that requires corrective surgery, we do guarantee that we will cover the cost of flights, accommodation and corrective surgery. This guarantee has very important terms and conditions, which you must read and agree with here:
Please note our Non-smoking policy:
Smoking can cause delayed recovery, wound breakdown and increased risk of infection. We strongly recommend that you stop smoking 4 weeks before and 4 weeks after surgery. You may be denied surgery if you smoke and the Beautiful You Holidays Guarantee is void for smokers.
Is a surcharge payable if I use a credit card to pay for my booking?
Yes. Beautiful You Holidays will charge you an amount equal to 1.5% of the cost of your Deposit if you use a credit card to pay .
Limitation of Responsibility and Liability
Beautiful You Holidays provides the Hotel Booking Service and Elective Surgery Booking Service only. Other than making information from third parties available to you, introducing you to third party providers of goods and services, organising tickets and facilitating payment of goods and services by you to third parties, Beautiful You Holidays is not itself providing you with any goods or services in the capacity of a principal. Third party principals (not sub-contractors to Beautiful You Holidays) provide all goods and services to you (including tours, travel, activities, meals, consultations, operations and procedures).
Whilst Beautiful You Holidays will use its best endeavours to exercises every reasonable care in the selection of third parties to whom you are introduced and whom may provide of goods and services to you in connection with a tour. It is important to note, therefore that:
(a) Beautiful You Holidays role is to merely introduce you to the supplier of those goods and services and Beautiful You Holidays does not make any express or implied representation or warranty that any goods or services supplied by third parties to you will be fit for your required purpose or supplied by them with reasonable care and skill; and
(b) the goods and services to be provided by third parties are subject to the terms and conditions and limitations of liability as may be separately imposed by tour operators, airlines, hospitals, clinics, dentists, hotels and other providers of goods and services to you (some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage).
Neither Beautiful You Holidays nor any of its officers, employees or directors are doctors, dentists or otherwise are qualified to provide information in relation to any Elective Surgery Procedure. You acknowledge and accept that Beautiful You Holidays (or any of its officers, employees or directors) has not offered any advice or expressed any opinion that a reasonable person would consider as being an advice or opinion in relation to any medical procedure or Elective Surgery Procedure (including with respect to any risks, side effects or otherwise).
Beautiful You Holidays does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of tour operators, airlines, hospitals, doctors, clinics, dentists, hotels and other providers of goods and services to you directly or indirectly in connection with any goods and services booked by Beautiful You Holidays on your behalf.
Without limiting the provisions of this clause, you agree to be bound by the terms of any contract between a third party provider of goods and services and yourself (which may be evidenced in writing by the issue of a ticket, voucher, coupon confirmation or the like).
Beautiful You Holidays does not accept any liability in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable on our part.
What is the governing law of these terms and conditions?
Any contract for:
- Hotel Booking Services; and/or
- Elective Surgery Booking Services
provided by Beautiful You Holidays in accordance with the terms hereof is deemed to be made in New South Wales and any disputes shall be dealt with within New South Wales and you agree to submit to the jurisdiction of the Courts of New South Wales.
Any provision of, or the application of any provision of, these terms and conditions which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.