Malaysian Culture (please read - important)

Malaysians are extremely friendly people, and you will find they go out of their way to help you. However, you must be aware that their culture is different in some respects, especially in regards to the western understanding of time. You may find that they are not focused on specific appointment times, as they are people orientated rather than time orientated. Please be patient and understand that this is not a reflection on the quality, it is simply a cultural difference.

Along with this, your appointments may be changed at short notice, especially surgery consultations, due to emergency surgeries that the surgeon may have to do. Do not worry about this, your appointment may just be delayed, not cancelled, and you will always get your consultation as soon as the surgeon becomes available. All our surgeons are extremely flexible, working at nights and on weekends, so you will always been seen, although not always given a specific time. This flexibility is also beneficial to you, so you can make or change your appointment should you wish at short notice.